Insurances are more likely to listen to their members than to the provider of the service.  While Surgi-Care will attempt to appeal denials that have provider appeal rights, there are some denials that can only be appealed by the member.  We highly recommend appealing this decision with your insurance company if you disagree with it.  For example, if your insurance denies payment for our product because it is "not medically necessary," it is helpful to get a letter of medical necessity or medical notes from your doctor's office, and write a letter of appeal to your insurance.  Some insurance companies only require a quick call.  They may send the claim back to be reprocessed if you call to state the medical reason you needed the product.  Insurance representatives can also give you information on how to appeal your denied claim.  Please let us know if you are doing this, so we can place your outstanding balance in a "suspended" state.