If your statement says "no insurance info," but you have insurance, the paperwork we received from your doctor's office was either incomplete or inaccurate. This is easily fixed. All you need to do is contact us with your insurance information. You can either e-mail us at firstname.lastname@example.org, or call our Customer Service Team at (888) 290-8905 between 8am-5:30pm. Please provide your insurance or member ID #, the address to send claims to, and all other information that is necessary for billing. You should also provide the group number if there is one on your insurance card, and the adjuster’s name and phone number if this is a worker’s compensation claim.